Troubleshooting
Something isn't working, what do I do?
Make sure you're using Chrome. Edge may also work, but it's not guaranteed.
If you're at Designer tier or higher, email Gil directly at dextrous.is.fun@gmail.com
My printouts are the wrong size
Confirm that your layout is the size you're expecting:
Go to the layout editor;
Click on the 3-dot menu in the top right corner;
Select "Change layout size";
Confirm you've selected the format (or custom size) you expect.
Both when exporting to PDF, and when printing via your printer's driver dialog, check the following print options:
- Paper size: Set to whatever you're using — e.g. A4 is common in Europe, Letter size is common in the US.
- Margins: None (it's fine to add margins in the Dextrous exporter settings, but you should select "None" in the print dialog)
- Scale: 100% (or "Actual Size") — this should not be "Fit" for example.
Images aren't showing up when exporting to png or Tabletop Simulator
Things to check:
You're using Chrome.
Check the image path is correct. There are two common mistakes here: a) you have an old folder name in the path in the table, or b) the default folder in the layout for the image zone is pointing at the wrong folder. You can right click the column header in the component editor table in Dextrous and down the bottom of the menu that pops up you'll see which folder it's looking at as the default folder - you can click the change button to reset it to a different folder (or reset all columns in the component).
Check that you don't have the opacity set to 0 (in the style column).
Check that your image and folder titles don't contain any forbidden characters. Letters, numbers, hyphens, full stops, ampersands and brackets are allowed, but nothing else is. This means exclamation marks (!) commas (,) or apostrophes (') are not allowed in image names and if your image is titled jack'o'lantern.png it will fail when exporting to png and/or TTS.
Check in the dex table that all your image names are correct (none are displaying the broken image icon you get when the path or name is broken)
Double check that all images in your folder have a green tick on them (this means they are optimised by the server). Occasionally if you have lots of cards ayou're exporting or the images are very heavy and not yet optimised, they might get dropped by the image converter - try resizing your pngs - we recommend converting your pngs to webp at 90% quality. As a ballpark figure a print quality (300dpi) png that will go over a whole poker card should only be about 500-700kb.
Note: If your cards are coming in to TTS are completely blank, then you definitely have at least one image that is too big. A common one people forget to check is a background texture which can be huge in terms of filesize.